KeyReply provides the first touchpoint for patients to engage with healthcare providers
KeyReply is an enterprise conversation AI platform with knowledge management and patient engagement automation capabilities. It offers specialized workflows for patient servicing and medical protocol information access. It provides patients and clinicians with appropriate answers by creating contextually relevant information derived from content across the organization. Unlike manual customer support or a small number of subject matter experts who are expensive, inconsistent to sale and has a long lead time to hire and train, especially in a specialized and high stakes domain like healthcare. KeyReply works best for hospitals who need to provide responses to patients and multiple stakeholders from multiple-segmented teams. Hospitals can reduce response times and improve response rates with less skilled staff in a high turnover environment while improving patient satisfaction. Hospitals also need accurate and up to date information to be given in an efficient and mass personalized manner. Text analytics will also enable management to collect strategic feedback and understand what patients are concerned about. As a result, KeyReply enables end to end transactions and cross-domain queries, which enables customer service turnaround time to be improved by 95% and speed up information retrieval by more than 3x. It also reduces the onboarding training time and mistakes from new staff. KeyReply is accredited by IHiS (Integrated Health Information Systems – the technology agency for the public healthcare sector in Singapore) as a Health Chatbot solution. KeyReply is also a WhatsApp Business Solution Provider and enables omnichannel platforms and enterprises to utilise WhatsApp to better serve their stakeholders.
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