Clinc is a conversational AI platform that enables enterprises to build “human-in-the-room” level, next-gen, virtual assistants. In contrast to a speech-to-text word matching algorithm, Clinc analyzes dozens of factors from the user’s input including wording, sentiment, intent, tone of voice, time of day, location, and relationships, and uses those factors to deliver an answer that represents a composite of knowledge extracted from its trained brain. Clinc’s underlying technology is based on state-of-the-art machine learning and deep neural networks (DNN)-as-a-service developed by computer science professors at the University of Michigan. Clinc is a standalone “trained brain” that has been given an initial deep knowledge of the financial and banking industry. Its machine learning capabilities enable it to expand its knowledge with every query and to then draw from that knowledge for each subsequent customer query. The company was founded in 2015 and is based in Ann Arbor, Michigan.
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